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Chibunna Mba

@chibunnamba

Retail Supervisor at Bokkumart who grew sales 15% and cut shrinkage 5% across four branches.

At Bokkumart, I supervised four high-volume branches and supported daily opening and closing with staff at each branch. I drove 15% sales growth through upselling and tracking fast- and slow-moving products.

I used Google Sheets and Krunch to manage inventory across 400+ SKUs, cutting shrinkage 5% and achieving 98% stock accuracy. At the POS, I resolved customer complaints and returns.

Experience

Work history, roles, and key accomplishments

BO

Retail Store Supervisor

Bokkumart

Jan 2024 - Sep 2026 (2 years 8 months)

Supervised 4 high-volume branches, leading 5+ staff per branch in daily operations. Cut shrinkage by 5%, achieved 98% stock accuracy for 400+ SKUs, and drove 15% sales growth through upselling and inventory tracking.

Google Sheets Krunch Excel POS CRM Inventory Management Team Leadership Loss Prevention Upselling Customer Service

BO

Assistant Supervisor

Bokkumart

Jan 2023 - Dec 2023 (11 months)

Promoted from Sales Associate within 6 months for strong sales and inventory accuracy. Deployed to Ago branch to support stock audit and team coordination.

Inventory Management Team Coordination Stock Audits

BO

Sales Associate

Bokkumart

Jan 2023 - Dec 2023 (11 months)

Handled sales, customer service, and stock replenishment at the Ijesha branch.

Sales Customer Service stock replenishment

MN

Floor Staff

Miniso Nigeria

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered customer service, visual merchandising, and sales support in a fast-paced retail environment.

Customer Service Visual Merchandising Sales Support

Education

Degrees, certifications, and relevant coursework

HA

HubSpot Academy

HubSpot Inbound Sales Certified, Sales

Inbound Sales certification from HubSpot Academy, in progress as of 2026.

AU

Abia State University

Bachelor of Science, Geography and Planning

2014 - 2018

Grade: Second Class Upper

Bachelor of Science in Geography and Planning from Abia State University, Uturu, with Second Class Upper honors.

Tech stack

Software and tools used professionally

Google Sheets

Microsoft Excel

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

32k+ USD

Job categories

Store Supervisor Assistant Supervisor

Skills

Retail Operations Branch Operations Retail Sales Upselling Inventory Management Stock Auditing Loss Prevention Cash Reconciliation Point of Sale Customer Service Complaint Resolution Visual Merchandising Google Sheets Krunch Excel

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