I'm currently supporting Gr4vy INC's SaaS and payment platform operations, handling incident escalations, troubleshooting, root-cause analysis, SLA monitoring, and stakeholder updates.
Previously, I troubleshot backend and application issues at Eccera Professionals using C++, Java, Python, SQL, and MongoDB, collaborating with engineering teams on testing, implementation, and system improvements. At IBM Philippines, I delivered L2 support for platform, access, MFA, and remote desktop issues while documenting incidents in ServiceNow.
I've also managed high-volume service desk tickets with a 97% resolution rate and supported customs data entry and clearance operations at FedEx Norge AS.
