Open to opportunities

Chelsie Trayser - Matney

@chelsietrayser-matne

Message

I resolve customer software issues across LMS platforms, systems, and support operations.

United States

Message

What I'm looking for

I'm looking for opportunities where I can resolve technical issues, support customers and teams, and continue growing in software engineering, programming, or website design.

I've supported LMS users at SCHOOX, resolving password resets, refunds, SCORM errors, reporting issues, and platform-performance problems. I also partnered with Ultimate Kronos Group (UKG) on client support tickets and one-on-one client meetings.

At the University of Michigan, I assisted a System Administrator with iOS troubleshooting, image captures, hardware and software setup, repairs, and computer maintenance. I've also handled records, student inquiries, and document processing in busy office environments.

I'm currently handling invoices with Microsoft Access at Ami Strategies, bringing a practical mix of technical troubleshooting, customer support, and administrative experience.

Experience

Work history, roles, and key accomplishments

Support Engineer I

SchooX

Jan 2021 - Jun 2022 (1 year 5 months)

Provided technical support for user and management inquiries, password resets, purchase refunds, technical difficulties, report issues, SCORM file errors, and LMS performance issues. Led a major client project collaborating with Ultimate Kronos Group (UKG) support team, handling tickets and client meetings.

Zendesk Salesforce Linux Customer Support SCORM LMS