Chelsea User

Worked towards KPI targets while assisting customers with enquiries and complaints in person and via phone. Opened/closed the store, managed cash drawers and bank deposits, processed stock and payroll, and maintained merchandising and store cleanliness.

Supported KPI targets by answering customer questions and resolving complaints in person and via phone. Worked as a key holder, managed tills, processed stock, completed floor replenishment, and maintained clean, visually effective product displays.

Handled customer enquiries and resolved complaints in person and via phone while supporting store operations. Performed key tasks including returns processing, cut keys, store opening/closing with cash drawer counting and bank deposits, break management, and stock replenishment.

Achieved KPI-driven retail goals by styling customers with product assortments and providing product information. Opened/closed the store, supported sales transactions, maintained merchandising standards, and kept up with product and market trends to address customer questions.

Worked in a temporary role filing and culling documents according to set criteria until existing records were organized. Provided administrative support focused on accurate documentation and organization.

Completed the Victorian Certificate of Education (VCE) via Distance Education Centre Victoria in 2010.

Completed Certificate II in Business via Distance Education Centre Victoria in 2010.

Completed Certificate III in Multimedia at Royal Melbourne Institute of Technology VETIS in 2009.

Completed Certificate II in Multimedia at Royal Melbourne Institute of Technology VETIS in 2008.