CPChay Palmer
@chaypalmer
Dedicated inside sales representative with strong customer service skills.
United StatesWhat I'm looking for
As an Inside Sales Representative at Cigna, I handle both inbound and outbound calls, educating clients on various insurance plan options. My role involves assisting clients in selecting suitable coverage tailored to their needs while ensuring compliance with CMS guidelines. I pride myself on maintaining detailed documentation of client interactions in CRM systems, which enhances our operational efficiency.
Previously, I served as a Leave Specialist at UNUM, where I efficiently managed customer complaints related to FMLA leave claims. My focus on accurate documentation and follow-up calls significantly improved customer satisfaction. My experience as a Customer Service Representative at Blue Cross Blue Shield further honed my skills in resolving complaints and ensuring timely service delivery, which I believe is crucial in any customer-facing role.
With a background that includes roles in customer service and even as a Hair Stylist, I have developed strong communication skills and the ability to build lasting professional relationships. I am committed to providing exceptional service and continuously improving my skills to better serve clients.
Experience
Work history, roles, and key accomplishments
Inside Sales Representative
Cigna
May 2025 - Present (1 month)
Handled inbound and outbound calls to educate clients on insurance plan options. Assisted clients in selecting suitable insurance coverage based on their needs. Ensured compliance with CMS guidelines and internal policies during sales processes.
Leave Specialist
Unum
Jan 2024 - Jan 2025 (1 year)
Efficiently handled customer complaints related to FMLA leave claims while maintaining professionalism in issue resolution. Focused on accurate documentation of leave claims to improve operational efficiency. Conducted follow-up calls to provide customer satisfaction and resolve any outstanding issues.
Customer Service Representative
Blue-cross Blue-shield
Jan 2022 - Jan 2024 (2 years)
Resolved customer complaints in a timely manner while maintaining a professional attitude. Ensured accuracy of all paperwork and documentation related to customer service. Coordinated with internal departments to provide timely customer service.
Hair Stylist
Free Spirit, Audra Kate Hair Studio
Jan 2020 - Jan 2022 (2 years)
Demonstrated strong customer service and communication skills. Completed various hair cutting techniques including trims, layers, and texturizing. Developed strong professional relationships with customers to create repeat business.
Call Center Representative
University of Tennessee at Chattanooga
Jan 2017 - Jan 2018 (1 year)
Provided educational and informational materials to alumni. Helped train and supervise new customer service representatives. Developed customer service strategies to improve alumni loyalty.
Education
Degrees, certifications, and relevant coursework
Sequatchie County High School
High School Diploma, General Studies
Graduated from Sequatchie County High School in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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