Open to opportunities

Chaundra Williams

@chaundrawilliams

Message

I deliver secure end-user, identity, and endpoint support for government and enterprise environments.

Zimbabwe

Message

What I'm looking for

I'm looking to apply my end-user support, identity and access, endpoint operations, documentation, and security-conscious troubleshooting experience in a government or enterprise environment.

I've supported Montgomery County government and school health employees at Cyquent, delivering phone, deskside, and remote assistance while deploying, refreshing, reimaging, and securely deprovisioning devices.

Across Blu Omega, GovCIO, Powertek, NTech Solutions, and Jobspring Partners, I've managed user accounts, access permissions, provisioning, password resets, remote connectivity, and Active Directory support for NIH/NIAID, the VA, NIST, USPTO, and NCUA environments.

I bring security-conscious support practices, clear technical documentation, SOP updates, Knowledge Base writing, and process-improvement focus to every service desk and endpoint operation.

Experience

Work history, roles, and key accomplishments

IT Desktop Support Engineer

Cyquent, LLC

Feb 2024 - Jul 2025 (1 year 5 months)

Provided phone, deskside, and remote technical support to Montgomery County government and county school health employees and contractors. Supported, configured, and installed standard end-user applications and devices; troubleshot Windows, web portals, basic network, hardware, peripherals, operating systems, machine configurations, and network devices. Provisioned and deprovisioned equipment and

ServiceNow Active Directory Windows Remote Support Troubleshooting Scrum Status Reporting