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Charmi Dholakia

@charmidholakia

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Applied scientist and GenAI leader delivering enterprise-scale AI/ML solutions with measurable business impact.

India

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What I'm looking for

I seek senior/lead AI roles where I can build compliant, scalable GenAI systems, mentor teams, and drive measurable business impact in regulated domains.

I am an Applied Scientist with 15+ years of experience building and deploying AI/ML and Generative AI systems across BFSI, retail, e-commerce, advertising, insurance, pharma, and healthcare for organizations including Amazon, Axis Bank, and Ziki.

I have led teams to deliver large-scale, production-grade solutions — from a 140M+ image retrieval system using Vision Transformers and DINO embeddings to a multi-modal moderation engine achieving 98–100% detection accuracy and sub-3s latency. I specialize in Responsible AI, AI governance, robustness, and scalable GenAI deployments on AWS and Azure.

I drive measurable outcomes through engineering optimizations (batching, distillation, speculative decoding), hybrid RAG architectures, RLHF loops, and clear governance guardrails, and I mentor high-performing AI/ML teams to align technical solutions with compliance and business goals.

Experience

Work history, roles, and key accomplishments

Senior Data Scientist

Gain Insights

Jan 2011 - Jan 2021 (10 years)

Led analytics and ML projects for pharma clients, delivering patient readmission prediction that reduced readmissions by 18% and call volume forecasting that cut SLA breaches by 27%.

Time Series Holt Winters SQL Forecasting

Research Analyst

Crosstab Market Research

Jan 2010 - Jan 2011 (1 year)

Conducted survey analytics and statistical modeling (PCA, factor analysis) for international clients, producing insights on product satisfaction and brand loyalty.

Factor Analysis Statistical Modeling R SPSS Reporting

Deputy VP – AI/ML

Axis Bank

Designed and deployed enterprise AI solutions including a BERT-powered chatbot with RLHF-enabled fallback logic and a fraud detection engine, improving customer satisfaction and recall rates.

BERT Chatbot Fraud Detection AWS Text2SQL Governance

AI Lead III

Codvo.ai

Led development of a Query Planner Agent using Agentic AI to route SQL, RAG, and LLM generation with strict RBAC, enabling secure, deterministic query planning and reducing redundant fetches via caching.

Generative AI Agentic AI RBAC Text2SQL RAG Azure Caching Prompt Engineering

Senior Data Scientist

Amazon

Delivered large-scale image retrieval on a 140M+ image dataset using Vision Transformers and DINO embeddings, improving search precision from 12% to 67% and optimizing inference with batch processing and KV caching.

Vision Transformer Dino AWS Batch Processing Redis Embeddings

Associate Director – AI

Ziki

Built and deployed a real-time multi-modal moderation and retail conversational system achieving 98% content detection accuracy and sub-3s latency across text, image, audio, and video.