Charlie Morgan
@charliemorgan
I strengthen regulatory compliance, dispute resolution, training, and case-management operations.
United StatesWhat I'm looking for
At Ameriprise Financial and RBC Wealth Management, I've led regulatory compliance and dispute-resolution work, processing more than 2,700 customer complaints and improving case management through Salesforce implementation, reporting, procedures, and staff training.
I'm currently supervising annuity and insurance applications at Ameriprise, supporting suitability reviews, suspicious-activity flagging, and department onboarding improvements. I also bring project leadership and curriculum-development experience from training customer service teams and leading music education programs.
Experience
Work history, roles, and key accomplishments
Sales Supervision Manager - Annuities and Insurance
Apr 2024 - Present (2 years 5 months)
Supervised and reviewed annuity applications to ensure suitability, using compliance checklists and reporting tools, which reduced processing errors and supported regulatory compliance. Contributed to restructuring the training curriculum for the department to improve onboarding pipeline.
Education
Degrees, certifications, and relevant coursework
St. Olaf College
Bachelor of Music, Music Education
Bachelor of Music in Music Education from St. Olaf College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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