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Charley Rose Mercado

@charleyrosemercado

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Founder & Operations Director | Virtual Assistance, Real Estate Operations & Executive Support

Philippines

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What I'm looking for

I'm looking for a long-term remote opportunity where I can apply my experience in operations, administrative support, project coordination, and team management. I value clear communication, trust, and accountability. I enjoy improving workflows, managing CRMs, documenting SOPs, and taking initiative to help businesses operate efficiently and grow.

I am an experienced operations and administrative professional with a background in virtual assistance, team leadership, legal support, and real estate transaction coordination. As the founder of ReviVA Virtual Assist, I lead a team of virtual assistants, manage client relationships, and develop workflows that improve efficiency and productivity.

My experience includes executive support, legal document preparation, confidential correspondence, CRM management, property listings, transaction coordination, appointment setting, and process improvement. I have supported attorneys, real estate professionals, entrepreneurs, and businesses across the US, Canada, Australia, and the UK.

I am proactive, detail-oriented, and committed to helping businesses stay organized, streamline operations, and achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to Attorney

Current

Attorney at Law

Jan 2024 - Present (2 years 10 months)

Provided high-level executive and administrative support including scheduling, client communications, and legal document preparation. Managed confidential information and case-related correspondence with accuracy and discretion.

Executive Support Legal Document Preparation Confidentiality Scheduling Client Communication Workflow Optimization

Current

Founder & Operations Director

Current

Reviva Virtual Assist

Jan 2021 - Present (5 years 10 months)

Founded and led a virtual assistant agency providing administrative, marketing, and operations support to entrepreneurs and real estate professionals. Recruited, trained, and managed virtual assistants to deliver consistent client support.

Virtual Assistant Operations Management Team Leadership Client Onboarding Workflow Creation Mentorship

Operations Manager/ Real Estate Transaction Coordinator

FIT Realty Services Inc.

Jan 2023 - Dec 2025 (2 years 11 months)

Managed property listings, documents, and transaction timelines from contract to close. Coordinated showings, open houses, and client follow-ups, and maintained CRM systems to track leads and sales activity.

Real Estate Transactions CRM Marketing Materials Social Media Campaigns Client Follow up Operations Management

Operations Manager/ Real Estate Transaction Coordinator

Artisan Realty Inc.

Jan 2022 - Dec 2023 (1 year 11 months)

Real Estate Transactions CRM Marketing Materials Social Media Campaigns Client Follow up Operations Management

Executive Assistant to CEO

RemoteProfessionals

Jan 2018 - Dec 2022 (4 years 11 months)

Provided full executive support including calendar management, email handling, research, and project coordination. Assisted CEO with operational tasks and client communications, ensuring seamless business flow.

Executive Support Calendar Management Email Handling Research Project Coordination Client Communication

Administrative Assistant

Eclipse Vale Pty Ltd

Jan 2013 - Dec 2018 (5 years 11 months)

Delivered customer support for IT products and services. Managed client accounts, records, and back-office operations, and handled email and chat inquiries with professionalism.

Customer Support Account Management Back Office Operations Email Handling Live Chat