Open to opportunities

Charles Buggs Jr

@charlesbuggsjr

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IT Support Analyst with 6+ years delivering field service, hardware installation, and technical support.

United States

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What I'm looking for

I seek hands-on technical roles providing on-site and enterprise support, opportunities to solve infrastructure issues, grow in systems administration, and work within collaborative, uptime-focused teams.

I am an IT Support Analyst with over six years of experience delivering technical support, hardware installation, and field service across enterprise, mobile, and military environments. I prioritize uptime, safety, and customer satisfaction while serving as a reliable frontline technical liaison.

I have a strong background in troubleshooting, system configuration, equipment installation, and on-site customer support, with proven ability to resolve issues quickly and provide post-installation support. At Norsk Hydro Extruded Solutions I installed and configured hardware and maintained Active Directory and user access.

I have supported live operational systems for high-value clients, managed media and backups, performed system audits and patching at organizations including PGA TOUR and Bank of America, and implemented quality checks and tracking systems while serving in the US Navy.

I hold an Associate of Science in Computer and Information Sciences and certifications including Yellow Belt (Lean Six Sigma), Introduction to Cloud 101 (AWS), and ISC2 Certified in Cybersecurity. I bring strong communication, documentation, ITSM/incident management, and preventative maintenance skills to every role.

Experience

Work history, roles, and key accomplishments

IT Support Analyst

Norsk Hydro Extruded Solutions

Feb 2023 - Apr 2025 (2 years 2 months)

Installed and configured computer hardware, operating systems, applications, and infrastructure across multiple locations; provided on-site troubleshooting and performed equipment replacements and maintenance to ensure maximum uptime.

Active Directory System Configuration Troubleshooting Customer Support

Production Operations Analyst

PGA TOUR

Oct 2022 - Jan 2023 (3 months)

Supported live operational systems for tournaments by performing connectivity and equipment troubleshooting, installing updates/patches, managing media/backups, and executing monthly system audits to ensure integrity.

Patch Management Documentation Event Processing

Production / Technical Support I

Bank of America

Apr 2022 - Oct 2022 (6 months)

Resolved hardware and software support requests via ITSM workflows, troubleshot equipment, escalated complex issues, and communicated resolution status to clients to ensure timely service delivery.

ITSM Technical Troubleshooting Hardware Software support Client Communication Ticketing

Quality Assurance Analyst

US Navy

Mar 2020 - Feb 2022 (1 year 11 months)

Implemented quality checks, test scripts, and preventative measures; created tracking systems and databases to improve process reliability and inspected and validated equipment functionality.

Quality Assurance Scripting Process Improvement Data Tracking & Compliance Root Cause Analysis Documentation

Production Manager

US Navy

Jun 2016 - Mar 2020 (3 years 9 months)

Led a team of 13 personnel to install, inspect, repair, and test mechanical and hydraulic components; reduced rework and improved equipment readiness, saving the command over $2M through refurbishments.

Team Leadership Diagnostics Workflow Management Training