Open to opportunities

Charlene Robinson

@charlenerobinson

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Aspiring mass communication professional with a focus on media reporting.

United States

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What I'm looking for

I am looking for opportunities that allow me to grow in media reporting and communications, ideally in a collaborative environment that values creativity and innovation.

I am a dedicated and passionate individual pursuing a Bachelor's Degree in Mass Communication from Lane College, where I have maintained a GPA of 3.0 and will graduate with honors in July 2024. My education has equipped me with a solid foundation in media law, media writing, online news reporting, and public relations, which I am eager to apply in a professional setting.

My experience as a Remote Chat Sales Advisor at Concentrix honed my customer service skills, where I assisted customers with technical troubleshooting and online purchasing. Additionally, my role as an Assistant/Data Entry at Lack Must Leave Insurance Agency allowed me to develop strong organizational skills and proficiency in Microsoft Excel. I am committed to delivering high-quality work and supporting my team to achieve our goals.

Experience

Work history, roles, and key accomplishments

Assistant/Data Entry

Lack Must Leave Insurance Agency

Jan 2021 - Aug 2021 (7 months)

Supported the owner with customer calls for payment reminders and calculated premium rates. Managed data entry into Excel and compiled daily reports for review.

Data Entry Microsoft Excel Payment Processing Time Management Organizational Skills

Chat Sales Advisor

Concentrix

Apr 2020 - Jan 2021 (9 months)

Assisted customers via chat with Prism on Mac hardware and operating systems, maintaining a typing speed of 40-45 WPM. Provided technical troubleshooting and facilitated online purchasing while ensuring customer satisfaction.

Customer Service Technical Troubleshooting Chat Support Mac Communication Time Management

Job Shadowing News Reporter

WBBJ-TV

Sep 2010 - Dec 2010 (3 months)

Gained hands-on experience in news reporting by shadowing a reporter, learning to type news stories, fact-checking, and assisting with package editing.

News Reporting Fact Checking Editing Communication Team Collaboration