Open to opportunities

Marc Crous

@marccrous

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Certified Salesforce Administrator and data analyst focused on insurance automation.

South Africa

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What I'm looking for

I seek a role in insurance or financial services where I can design and implement Salesforce automations, build end-to-end products, and advance data-driven process improvement in a collaborative, growth-oriented team.

I am a certified Salesforce Administrator and data analyst with practical experience in financial services and insurance operations. I combine Salesforce platform skills with a scientific, analytical background to streamline workflows and improve client outcomes.

At RFA Cape I progressed from case and claim management to data analysis, managing client uploads, policy amendments, reporting, and Omnistudio-based document automation. I have led end-to-end product builds for insurance products, owning designs from conception to deployment.

My academic training includes an MSc in Medical Bioscience and laboratory experience, which sharpened my experimental design, data analysis, and problem-solving skills. I hold certifications including Certified Salesforce Platform Administrator and GCP training.

I deliver operational efficiency through automation: flows (screen, scheduled, automated), OmniStudio, SimplePDF, FlexCards, and rating-table management to ensure accurate quoting and faster client servicing.

Experience

Work history, roles, and key accomplishments

Data Analyst

RFA Cape

Dec 2023 - Sep 2025 (1 year 9 months)

Progressed from case and claim management to data analysis, managing client uploads, policy amendments, reporting and Omnistudio-based document automation that improved operational efficiency across insurance processes.

Salesforce Data Analysis Reporting Process Automation Policy Management SQL Microsoft Excel

Waiter

Cassia

Nov 2018 - Feb 2019 (3 months)

Delivered high-quality customer service and time-sensitive order management in a fast-paced restaurant environment, strengthening interpersonal skills and teamwork.

Customer Service Time Management Teamwork Communication Problem Solving

Assistant

AfriPex

Dec 2017 - Jan 2018 (1 month)

Managed Shopify store setup, inventory and online listings, improving e-commerce organization and sales processes through inventory optimization and problem-solving.

Shopify Inventory Control Product Listing Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Salesforce

Certified Salesforce Platform Administrator, Salesforce Administration

Achieved Salesforce Certified Platform Administrator credential (Credential ID: 6813538) validating Salesforce platform administration skills.

Moonstone

Certificate, Long Term Insurance

Activities and societies: Understanding FICA (2025) – Moonstone

Completed COB Long Term Insurance training focused on long-term insurance concepts and compliance.

University of the Western Cape

Master of Science, Medical Bioscience

Activities and societies: 3 years hands on laboratory experience; GCP Certification

Completed an MSc in Medical Bioscience with a thesis investigating endocannabinoids (2-AG and AEA) effects on brain endothelial cells using trypan blue, wound healing, and ELISA assays.

Cisco Networking Academy

Certificate, Python Programming

Completed Python Essentials 1 covering variables, data types, control structures, functions, and code organization.

University of South Africa

Bachelor of Science Honours, Physiology

Completed a BScHons in Physiology focused on studying the effects of Curtisia dentata on breast cancer cell cultures using the MTT assay and plant extract analysis.