Charisse Villanueva
@charissevillanueva
Results-oriented Platform Support Specialist with a passion for quality.
What I'm looking for
I am a results-oriented Platform Support Specialist with nearly four years of experience in ensuring software application quality and reliability. My expertise lies in delivering high-quality software solutions, and I am skilled in various testing approaches, tools, and procedures. I have a solid track record of investigating incidents, providing workarounds, and performing SQL queries to validate and verify data during testing.
At Accenture, I have honed my skills in functional, usability, regression, integration, and browser compatibility testing. I am proficient in using a range of software and testing tools, including Microsoft Office, IntelliJ Idea, DBeaver, and various Atlassian applications. My commitment to quality and collaboration with developers, business analysts, and product owners ensures that I contribute effectively to the success of our projects.
Experience
Work history, roles, and key accomplishments
Platform Support Specialist
Accenture, Inc.
May 2021 - Present (4 years 8 months)
Performs daily triaging works on the incidents raised on our Team, investigates, and provides workarounds on resolving issues. Perform SQL queries to check and investigate the incidents and issues raised to our Team.
Education
Degrees, certifications, and relevant coursework
Southern Luzon State University
Bachelor of Science, Electrical Engineering
2015 - 2020
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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