Open to opportunities

Insha Ismaili

@inshaismaili

Message

I improve operations and business decisions through data analysis, process improvement, SQL, and Power BI.

United Kingdom

Message

What I'm looking for

I'm looking for a business or operations analysis role where I can use data, stakeholder engagement, and process improvement to strengthen operational performance and support strategic decisions.

I've improved operational reliability by 25% at Amadeus Software Labs, where I analysed enterprise application performance, investigated root causes, and translated technical findings into actionable recommendations.

Across Blackmont Consulting and Blue Lagoon Fish & Chips, I've delivered strategic recommendations, managed stakeholder workshops, tracked operational KPIs, and improved workflow efficiency, reporting accuracy, and service consistency through data-driven process improvement.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Experience Assistant

Current

Blue Lagoon Fish & Chips

Dec 2024 - Present (1 year 9 months)

Monitored daily operational KPIs, analysed customer feedback trends, and maintained inventory records. Collaborated with management to implement process improvements, reducing order processing delays by 12%.

KPI Monitoring Data Analysis Customer Feedback Analysis Inventory Management Data Validation Stock Reconciliation Process Improvement Reporting

Project Manager

Blackmont Consulting

Apr 2024 - Sep 2024 (5 months)

Conducted market and competitor analysis, developed data-driven business recommendations, and engaged stakeholders through workshops. Produced 20+ consulting reports and managed project timelines, achieving 100% on-time completion.

Market Analysis Competitive Analysis Business Analysis Stakeholder Management Workshop Facilitation Report Writing Project Management Strategic Planning

Quality Analyst

Amadeus Software Labs

Aug 2020 - Aug 2023 (3 years)

Analysed enterprise application performance, conducted root cause analysis, and collaborated with cross-functional stakeholders to implement system enhancements. Improved operational reliability by 25% and reduced defect leakage by 20%.

Quality Assurance Root Cause Analysis System Analysis Performance Monitoring Defect Management Stakeholder Collaboration Technical Documentation

Software Engineer Trainee Intern

Amadeus Software Labs

Jan 2020 - May 2020 (4 months)

Developed a Python automation solution for a large commercial codebase and analysed 16,000+ source files to identify redundant code patterns. Supported testing and deployment activities using Git, Bitbucket, Docker, and Clang Format.

Python Automation Code Analysis Regex C++11 Git Bitbucket Docker Clang Testing Deployment

Education

Degrees, certifications, and relevant coursework

University of Strathclyde

Master of Science, Business Analysis & Consulting

2023 - 2024

Grade: Distinction

MSc in Business Analysis & Consulting with Distinction, applying quantitative analysis, forecasting, strategy modelling, and performance management across consulting projects.

Birla Institute of Technology, Mesra

Bachelor of Engineering, Information Technology

2016 - 2020

Bachelor of Engineering in Information Technology, with a dissertation on technical debt reduction within commercial software systems using automation techniques.