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Chandni Agrawal

@chandniagrawal

Product Owner at CP Axtra, shipping loyalty and shopping features for Makro Pro.

At CP Axtra Private Limited, I own the product lifecycle for Campaign, Engagement, and Shopping squads on the Makro Pro B2B e-commerce app. I define OKR-aligned roadmaps and take features from discovery through production.

I led discovery and user story mapping for loyalty and gamification features, including point earning, redemption, expiry rules, and campaign rewards. These features improved customer retention and session frequency.

At Trukker Technologies Private Limited, I defined the roadmap for a document management system that automated billing workflows and reduced document processing time by 30%. I also built and launched an automated supply-matching platform and delivered internal B2B SaaS tools.

Earlier, at Tata Consultancy Services Ltd., I worked on digital transformation and analytics, improving a measured customer digital experience score from 50% to 75%. I implemented Google Analytics and Google Tag Manager, built Tableau dashboards, and acted as Scrum Master.

Experience

Work history, roles, and key accomplishments

Current

Product Owner — Campaign, Engagement & Shopping

Current

CP Axtra Private Limited

Aug 2023 - Present (3 years 2 months)

Owned end-to-end product lifecycle for Campaign, Engagement, and Shopping squads of the Makro Pro B2B e-commerce app, defining OKR-aligned roadmaps and driving features from discovery to production. Led product discovery, requirements gathering, and user story mapping for loyalty and gamification features, improving customer retention and session frequency.

Product Management Agile Scrum Story Mapping PRD Writing Jira Confluence Metabase Strapi CMS A B Testing Loyalty Programs Gamification B2B E Commerce

Product Owner

Trukker Technologies Private Limited

Oct 2021 - Oct 2022 (1 year)

Defined product vision and roadmap for a document management system that automated multi-geography billing workflows, reducing document processing time by 30% and improving operational efficiency. Delivered end-to-end product lifecycle management for a suite of internal B2B SaaS tools covering inquiry creation, pricing engine, and order fulfilment across multiple service types and geographies.

Product Management B2B SaaS Roadmapping Agile Lean Tableau OCR Localization Go To Market Strategy Customer Discovery

System Engineer — Digital & Analytics

Tata Consultancy Services Ltd.

Nov 2016 - Aug 2020 (3 years 9 months)

Drove digital transformation of legacy web properties, improving measured customer digital experience score from 50% to 75% through UX improvements and performance optimisation. Implemented Google Analytics and Google Tag Manager across platforms, increasing site performance metrics by 25% and using data insights to inform feature prioritisation.

Google Analytics Google Tag Manager Tableau Scrum Agile UX Performance Optimization Stakeholder Management Mentorship

Education

Degrees, certifications, and relevant coursework

S P Jain School of Global Management

Master of Global Business, Digital Business Management

Activities and societies: Research: Adoption of Big Data Analytics in India's Healthcare Sector. Industry Project (DELL): Analysed maturity of data protection & privacy compliance regulations across the US and Europe using weighted ranking methodology.

Master of Global Business in Digital Business Management. Research on adoption of Big Data Analytics in India's healthcare sector.