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Chandan Sarkar

@chandansarkar

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Credit collection analytics leader at Jumbotail who automated reporting and built capacity forecasts.

India

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At Jumbotail, I led and mentored a team supporting credit collection operations, produced recurring MIS on collection performance, and analysed 720+ DPD NPA accounts and recovery agency allocations. I also developed capacity models and forecasts and partnered with Product, Technology and Operations on data ingestion and decision-tree reporting.

At Uni Cards, I managed reporting, analytics and strategy execution for early- and mid-bucket portfolios. Business intelligence and operational cadence reporting contributed to a 66.5% increase in delinquent interest and fee recovery and an improvement in recovery rates from 55% to 75%.

At Uni Cards, I built LeadSquared CRM payment reminder workflows across IVR, SMS, WhatsApp and email, and integrated the dialer with CRM for bidirectional data flow. I also designed dialer strategies that increased live customer connects by 25–30% and improved recovery efficiency by 15–20%.

Experience

Work history, roles, and key accomplishments

Associate Manager – Credit Collection & Analytics

Jumbotail

Oct 2025 - Jul 2026 (9 months)

Led and mentored a team of 65+ operations personnel supporting credit collection performance. Produced daily, weekly and monthly MIS reports covering bounce rates, collection efficiency and 0–90 DPD delinquency trends.

MIS Reporting Credit Collections Team Leadership Capacity Planning Operational Forecasting Data Automation Portfolio Analytics Delinquency Management

Manager – Tele Collection & Dialer Analytics

Uni Cards

Mar 2021 - Aug 2025 (4 years 5 months)

Managed reporting, analytics and strategy execution for early- and mid-bucket portfolios worth ₹63 crore across BNPL, unsecured loans and credit cards. Contributed to a 66.5% increase in delinquent interest/fee recovery and improved recovery rates from 55% to 75%.

Business Intelligence Dialer Analytics Portfolio Management Recovery Strategy KPI Tracking Operational Reporting Data Analysis

Team Lead – Operations & MIS Lead

Ola Money

Jan 2018 - Feb 2021 (3 years 1 month)

Supervised 45+ tele-calling team members managing delinquent portfolios across 0–90 DPD. Developed daily MIS dashboards tracking agent productivity, call connectivity, Promise-to-Pay commitments and resolution percentages.

MIS Reporting Team Leadership Dialer Management IVR Campaigns SMS Automation Performance Analysis Data Driven Recommendations

Junior Designer – 3D Modeling & Drafting

Flash Forge Pvt Ltd

Nov 2016 - Sep 2017 (10 months)

Executed technical drafting and 3D modelling using AutoCAD and SolidWorks.

Autocad Solidworks 3D Modeling Technical Drafting

Education

Degrees, certifications, and relevant coursework

ISBR Business School

Post Graduate Diploma in Management (PGDM), Finance, Operations Management and Business Analytics

2024 -

Pursuing a Post Graduate Diploma in Management with a focus on Finance, Operations Management, and Business Analytics, expected to complete in January 2026.