At DVG Technology, I provide day-to-day technical and application support for enterprise SaaS and cloud services, managing ServiceNow and Jira tickets through investigation, escalation, and SLA-based resolution. I diagnose application, connectivity, authentication, configuration, integration, and production incidents using logs and monitoring tools including Splunk, Grafana, Dynatrace, and AWS CloudWatch.
Previously at Data Stack Solutions, I supported enterprise web applications and backend services across customer environments, resolving software, database, API, and deployment issues. I work closely with customers, engineering, QA, infrastructure, and security teams to reproduce problems, document resolutions, validate releases, and improve support processes.
