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Chanchal Yadav

@chanchalyadav1

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Detail-oriented content analyst with a focus on customer satisfaction.

India

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in content strategy and customer engagement.

As an Associate Content Analyst at London Stock Exchange Group, I have honed my skills in analyzing and evaluating content across various platforms. My role involved collaborating with cross-functional teams to streamline processes, which resulted in a 30% reduction in response time for customer inquiries. By utilizing a data-driven approach, I successfully increased customer satisfaction by 15%, contributing to a 10% rise in sales revenue.

My responsibilities included editing stock content for clarity and effectiveness, conducting thorough research to verify the accuracy of information, and contributing to content strategy discussions. I am well-versed in basic SEO principles and have experience managing content within a CMS. My commitment to staying updated with industry trends and content marketing strategies has allowed me to provide valuable insights that shape content creation and distribution.

Experience

Work history, roles, and key accomplishments

Associate Content Analyst

London Stock Exchange Groups

Jan 2022 - Present (3 years 6 months)

Analyzed and evaluated content across various platforms, ensuring accuracy, relevance, and adherence to brand guidelines. Collaborated with cross-functional teams to streamline processes, reducing response time for customer inquiries by 30%.

Data Evaluation Cross Functional Collaboration Process Improvement Customer Satisfaction SEO CMS CRM

Education

Degrees, certifications, and relevant coursework

The Oxford College of Business Management

BBA (Finance), Finance

Completed a Bachelor of Business Administration with a specialization in Finance. Gained foundational knowledge in business management and financial principles.