Open to opportunities

Chako User

@chakouser

Message

Detail-oriented professional passionate about gaming and quality assurance.

United Kingdom

Message

What I'm looking for

I am looking for a role where I can leverage my gaming passion and QA skills, ideally in a collaborative environment that values quality and innovation.

As a native Japanese speaker fluent in English, I possess strong communication skills and a deep passion for gaming, particularly classic titles. My detail-oriented nature and patience allow me to thoroughly play through games multiple times, ensuring accuracy and quality in every aspect. I thrive in both independent and collaborative environments, and I am eager to contribute my skills to PlayStation’s Emulation team.

In my current role as Manager at Tea House Theatre, I organize staff schedules and oversee daily operations, ensuring that both customers and staff receive the support they need. My previous experience as an Assistant Manager honed my abilities in training new team members and maintaining excellent customer service. Additionally, my background as a Chef Assistant and Photographer has equipped me with a diverse skill set, emphasizing my commitment to quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Tea House Theatre

Jun 2022 - Present (3 years 1 month)

Organised staff schedules and ensured clear task assignments. Managed bookings and special events, focusing on customer satisfaction. Acted as the primary point of contact for customer and staff support during peak hours.

Scheduling Event Management Customer Service Team Leadership Problem Solving Communication Operational Management

Chef Assistant

Lanka Patisserie & Ceylon Tea Cake Shop

Oct 2020 - Present (4 years 9 months)

Assisted with baking tea-infused cakes and supported overall kitchen operations. Contributed to maintaining a high standard of food preparation and hygiene.

Baking Food Preparation Food Safety Culinary Skills

Assistant Manager

Tea House Theatre

Jan 2020 - Present (5 years 6 months)

Assisted in daily operations to ensure a positive customer experience. Trained new team members in service excellence and organisational skills. Managed email and phone communications, providing timely and friendly responses.

Customer Experience Staff Training Communication Team Collaboration

Photographer

Magazinehouse Photostudio

Oct 2018 - Present (6 years 9 months)

Provided custom photography services for diverse clients, including portraits and product shots. Focused on ensuring high customer satisfaction and timely project delivery.

Photography Client Relations Photo Editing Project Management Customer Satisfaction Product Photography Portrait Photography

Team Leader

Keio Plaza Hotel

Apr 2010 - Present (15 years 3 months)

Led the tea service team in a 4-star hotel environment. Received formal tea education and comprehensive customer service training. Created relaxing and high-quality experiences for high-end guests.

Team Leadership Tea Service Customer Service Hospitality Staff Training