Christopher O'Neill

Spearheaded quality assurance for critical front-end projects, ensuring alignment with business objectives and enhancing user experience. Managed QA for multiple concurrent projects as the sole resource for a domain and mentored new engineers. Led an initiative to streamline the test case repository, significantly improving efficiency and maintainability for future automation efforts.

Focused primarily on manual testing of customer-facing front-end applications, ensuring a high standard of user experience. Collaborated effectively within a small QA team to manage diverse projects and provided timely guidance to external mobile development teams. Played a key role in evaluating the quality and adherence to company standards of a new mobile application.

Played a crucial role in the rapid release cycle of new gaming titles, ensuring timely and high-quality delivery through rigorous testing. Efficiently managed and resolved second-line customer support issues, demonstrating strong problem-solving and analytical skills. Expanded skillset to encompass Software and Systems QA, gaining practical experience in Linux environments and managing uploads to

Proactively maintained a secure and welcoming environment for residents, demonstrating a strong sense of responsibility and vigilance. Served as a responsive primary point of contact, effectively communicating with residents and addressing their needs with professionalism and diplomacy. Ingeniously resolved daily issues, showcasing problem-solving abilities and a commitment to ensuring a positive

Cultivated exceptional leadership and teamwork skills through experience in guiding and motivating teams in demanding operational environments. Demonstrated agile adaptability and resilience while serving in diverse and high-pressure situations, requiring decisive action and problem-solving. Maintained a proactive commitment to following procedures and meticulous attention to detail in all assigne

Provided a high standard of customer service, ensuring a positive and engaging experience for all patrons. Communicated responsively with customers, addressing inquiries and facilitating smooth operations across various entertainment areas. Demonstrated adaptable responsiveness by managing diverse responsibilities, including reception duties, party hosting, and customer interaction.