At Al Amana Microfinance, I assist customers with financial services, loan applications, and required documentation. I prepare and follow up on financing applications, checking information for accuracy and completeness.
I process and verify Wafacash transactions and follow up on payment discrepancies. I also handle customer inquiries and complaints, explaining services and coordinating resolutions.
In my role, I use CRM software to update customer information, record interactions, and track follow-up actions. I maintain customer records and complete administrative data entry.
Previously, I developed a company website at OR20 using HTML, CSS, JavaScript, and Bootstrap. At Algoting Web Agency, I developed an e-commerce homepage using WordPress.
