Open to opportunities

Celeste Smith

@celestesmith

Customer-focused visitor relations professional improving repeat business through warmth, training, and highly impactful service.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver warm, highly impactful customer service, support smooth day-to-day operations, and increase repeat business through training, attention to detail, and thoughtful scheduling and upselling.

I’m a customer service professional who improves repeat business through warmth and highly impactful, positive service. In visitor relations and front-of-house roles, I leverage encyclopedic knowledge, membership tier perks, and discounts to welcome guests and drive return engagement.

At the San Diego Museum of Art, I trained new hires on POS systems and day-to-day procedures, and I spearheaded special events to stay highlighted in the community. I also thrive under time pressure, working autonomously and building strong rapport with customers and staff.

Across reception and retail settings, I consistently handled scheduling, upsold high margin products, and supported inventory management while helping teams with dynamic needs. I’m currently studying communications with a minor in musical theater, and I bring a proactive, detail-oriented approach to every interaction—backed by certifications including PMP and A+ (CompTIA).

Experience

Work history, roles, and key accomplishments

Visitor Relations Associate

San Diego Museum of Art

Nov 2022 - Jul 2024 (1 year 8 months)

Improved repeat business through warm, highly impactful guest service using encyclopedic knowledge of exhibits and membership tier perks. Trained new hires on POS systems and spearheaded special events to increase return engagement and community visibility.

Customer Service Guest Relations Memberships POS systems Event Coordination Training Attention To Detail Upselling Community Engagement

Receptionist

Drybar

Feb 2022 - Nov 2022 (9 months)

Provided warm, rapport-building customer service while supporting stylists with dynamic needs under time pressure. Handled scheduling and upsold high-margin products to drive return business beyond the expectations of the role.

Reception Customer Service Scheduling Time Management Upselling Retail Sales Team Support Customer Retention

Barista

Starbucks

Apr 2020 - Feb 2022 (1 year 10 months)

Prepared and served specialty coffee and drinks with a positive, can-do attitude. Memorized regular customers’ names and drink orders to support brand continuity and repeat business.

Drink Service Customer Service Order Accuracy Memorizing Regulars Fast Service Brand Loyalty

Team Member

Super Target

Aug 2019 - Apr 2020 (8 months)

Delivered fast, friendly customer service while managing inventory and supporting team coverage. Took autonomous initiative to help formalize SOPs for scheduling and peak-season adjustments.