Cejie Gatche Torreda
@cejiegatchetorreda
Workforce planning analyst at TTEC who developed revenue and volume forecasts and built forecast-versus-actual dashboards.
PhilippinesWhat I'm looking for
At TTEC, I developed revenue and volume forecasts to support budgeting, financial planning, staffing assumptions, and business targets. I built forecasting models using historical trends and regression analysis, then prepared dashboards showing forecast-versus-actual variances and trends.
Earlier at TTEC, I maintained workforce data and translated staffing requirements into schedules, and monitored omnichannel demand to adjust intraday resources. At UnitedHealth Group (UHG), I supported members and provider offices with benefit verification and claim inquiries; at SPi Global, I formatted academic manuscripts to publishing standards.
Experience
Work history, roles, and key accomplishments
Developed revenue and volume forecasts to support budgeting and financial planning. Built forecasting models and prepared forecast-versus-actual dashboards to improve planning accuracy.
Maintained workforce data and agent availability profiles across NICE IEX, Alvaria, and Power BI. Translated staffing requirements into schedules and led weekly planning reviews with operations managers.
Monitored omnichannel demand and adjusted intraday resource allocation. Tracked service and workforce KPIs and coordinated overtime and overflow activation during capacity constraints.
Verified member eligibility, benefits, and coverage details for dental and vision plans. Supported members and providers with benefit verification and claim status inquiries while handling protected information per HIPAA.
Content Analyst (LaTeX Operator)
SPi Global
Dec 2012 - Jun 2017 (4 years 6 months)
Formatted academic manuscripts to publishing templates and standards, validating equations, tables, and document structure. Troubleshot LaTeX compilation and formatting issues.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Master of Business Administration, Business Administration
2015 - 2017
Completed academic requirements for the Master of Business Administration program.
University of Makati
Bachelor of Science, Psychology
2008 - 2012
Bachelor of Science in Psychology with a major in Research and Measurement.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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