Open to opportunities

CECILIA CHEGE

@ceciliachege

Message

I resolve customer, account, order, and system issues across Oracle, ERP, Excel, and Power BI.

Kenya

Message

What I'm looking for

I’m looking to transition my application support, technical troubleshooting, customer service, and data analysis skills into application or software support within banking and financial technology.

At Pwani Oil, I support customer service operations across Oracle, customer accounts, orders, invoices, shipment tracking, returns, and operational reporting. I investigate discrepancies, coordinate with sales, finance, logistics, and warehouse teams, and use Excel and Power BI to validate data and identify recurring issues.

Previously, I provided high-volume technical and account support at Metro by T-Mobile, guiding customers through troubleshooting and documenting resolutions. I’m now looking to bring my application support, technical communication, and analytical problem-solving skills to banking or fintech environments.

Experience

Work history, roles, and key accomplishments

Current

Assistant Executive – Customer Service

Current

Pwani Oil Products Ltd

Nov 2025 - Present (10 months)

Provide customer and operational support in a fast-paced environment, working across enterprise systems, customer accounts, orders, invoicing, logistics, reporting, and internal support teams. Investigate and resolve order, account, invoicing, pricing, shipment, product availability, and transaction-related issues.