Open to opportunities

Cathy Overstreet

@cathyoverstreet

Message

Senior provider contracting specialist driving network performance, compliance, and operational efficiency.

United States

Message

What I'm looking for

I am seeking a senior contracting or network management role where I can drive strategic contracting, improve provider relations, ensure regulatory alignment, and lead process improvements in a collaborative healthcare organization.

I am a senior provider contracting specialist with over 15 years of experience in provider contracting and network management, skilled at negotiation, strategic planning, and stakeholder collaboration. I have led contract strategy and negotiations for behavioral health networks, enhancing network adequacy and provider satisfaction.

At Humana and BlueCross BlueShield of Tennessee I implemented strategic contracting plans and streamlined contract lifecycle management, achieving a 30% reduction in disputes and faster turnaround times that improved provider relationships and access to care. I also developed communication protocols with legal and finance partners to reduce compliance issues.

I focus on continuous improvement, mentoring, and cross-functional collaboration to drive measurable results in network performance, dispute resolution, and financial sustainability, while supporting regulatory alignment and operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Senior Provider Contracting Specialist

Current

Humana

May 2023 - Present (2 years 5 months)

Developed and implemented strategic contracting plans that enhanced financial sustainability and access to care, reducing disputes 30% and improving provider relationships within 6 months.

Contract Lifecycle Management Negotiation Network Management Regulatory Compliance Data Analysis Dispute Resolution Provider Relations

Associate Principal Provider Contracting

BlueCross BlueShield of Tennessee

Jul 2014 - Apr 2023 (8 years 9 months)

Streamlined contracting processes for the Northeast TN behavioral health network, reducing turnaround time 30% and improving provider satisfaction and network adequacy by 20%.

Contract Management Negotiation Project Management Data Reporting Provider Relations Docusign Excel

Network Manager II

BlueCross BlueShield of Tennessee

Jan 2015 - Jan 2016 (1 year)

Managed the behavioral health network for Northeast TN, improving service delivery and compliance and resolving reimbursement issues to enhance provider satisfaction within 6 months.

Network Management Provider Support Compliance Reimbursement Resolution Mentoring Performance Monitoring

Network Manager I

BlueCross BlueShield of Tennessee

Jan 2013 - Jan 2014 (1 year)

Monitored service performance and resolved reimbursement issues, maintaining network adequacy and mentoring new managers to improve team performance across the state.

Monitoring Services Reimbursement Resolution Mentoring

Education

Degrees, certifications, and relevant coursework

King University

Master of Business Administration, Healthcare Administration

2015 - 2016

Completed a Master of Business Administration in Healthcare Administration, managing behavioral health network operations and enhancing compliance and provider support.

King University

Bachelor of Science, Information Technology

2013 - 2014

Completed undergraduate studies in Information Technology, monitoring service performance and resolving reimbursement issues to improve network adequacy and provider satisfaction.