Open to opportunities

Catherine Ojukwu

@catherineojukwu

Message

I improve customer onboarding, CRM accuracy, and operational outcomes across high-volume service environments.

Nigeria

Message

What I'm looking for

I'm looking for a customer experience, onboarding, or operations role where I can improve workflows, maintain accurate customer data, meet service KPIs, and help customers adopt digital platforms.

I'm currently onboarding customers, vendors, and business partners at KONG GROUP, validating documentation, maintaining accurate CRM records, and supporting workflow improvements that reduce turnaround time.

At Sterling Bank, I maintained a 90%+ customer satisfaction score while resolving 85–120 enquiries daily. I onboarded 500+ customers to digital banking platforms and reduced repeat complaints by 15% through root cause analysis and proactive resolution.

I've also improved service delivery across education, healthcare, and hospitality. At Mafit Study Centre, I increased customer satisfaction by 10% and re-engaged inactive learners at a 60% recovery rate; at Zonach Laboratory & Diagnostic Centre, I processed 500+ patient records monthly with 100% accuracy.

I bring a practical, detail-focused approach to customer experience, onboarding, data validation, reporting, and cross-functional operations.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Executive

Current

Kong Group

Feb 2026 - Present (7 months)

Onboard customers, vendors, and business partners while ensuring compliance with onboarding standards. Validate customer documentation and maintain accurate CRM records to improve data integrity.

Customer Onboarding Vendor Onboarding CRM Management Data Validation Compliance Operational Reporting

Customer Care Representative

Sterling Bank

Jun 2023 - Dec 2025 (2 years 6 months)

Maintained a 90%+ customer satisfaction score in a high-volume banking environment. Resolved 85–120 customer enquiries daily, consistently meeting SLA and quality targets.

Customer Satisfaction SLA Management Quality Assurance Digital Banking Root Cause Analysis Data Protection CRM Customer Onboarding

Customer Support Representative

Mafit Study Centre

Mar 2022 - Apr 2023 (1 year 1 month)

Increased customer satisfaction by 10% through proactive engagement and follow-up. Managed 15–20 escalated cases daily, reducing supervisor intervention by 40%.

Customer Engagement Escalation Management