I am a professional in modern languages with experience in the Business Process Outsourcing (BPO) industry and proficiency as a medical assistant. I am adept at navigating the intersection of language, business, and healthcare, demonstrating a commitment to excellence and a passion for facilitating effective communication.
In my role as a Medical Assistant at Remix Medical, I have successfully managed patient records, ensuring accurate and up-to-date information in compliance with healthcare regulations. I have also coordinated patient appointments, scheduling, and follow-up care to optimize clinic workflow. Additionally, I have collaborated with the healthcare team to facilitate smooth communication and coordinated patient care, always upholding patient confidentiality and privacy in accordance with HIPAA regulations.
As a Quality Analyst at Ring Amazon, I have evaluated customer service interactions to ensure compliance with established quality standards and company protocols. I regularly perform performance audits on customer service representatives, providing constructive feedback to improve their skills and maintain a high level of customer satisfaction. I have also collaborated with training and management teams to identify areas for enhancement and implement process improvements to ensure consistent service excellence.
During my time as a Technical Support Agent at Ring Amazon, I have provided timely and effective technical assistance to customers, diagnosing and troubleshooting hardware or software problems. I have documented customer interactions, detailing issues and resolutions, and escalated complex problems to higher-tier support when necessary, ensuring comprehensive issue resolution.
