Cassie Boyd
@cassieboyd
I de-escalate crises and provide calm, compassionate support in high-stress situations.
United StatesWhat I'm looking for
I've supported people in crisis through Crisis Text Line, providing text-based emotional support, de-escalation, collaborative problem solving, and resource navigation. I bring Crisis Text Line and Crisis Intervention Team training, along with a calm, respectful approach to safety concerns.
In corrections with Salt Lake County and Tooele County Sheriff’s Offices, I responded to emergencies, supported individuals facing mental-health and behavioral challenges, and maintained accurate daily documentation. I also led security operations at CBI Security and resolved high-volume customer concerns at JetBlue through clear communication and de-escalation.
Experience
Work history, roles, and key accomplishments
Security Operations Leader / Executive Protection
CBI Security
Dec 2020 - Oct 2022 (1 year 10 months)
De-escalated disturbances, responded to alarms and irregular activity, and maintained respectful public contact in high-traffic public and government settings. Led patrol and safety operations, monitored CCTV and radio communications, and completed detailed incident reporting.
Deputy Sheriff — Corrections
Salt Lake County & Tooele County Sheriff's Offices
Oct 2018 - Oct 2020 (2 years)
Responded to emergencies and worked directly with individuals experiencing mental-health, behavioral, and acute emotional challenges in a structured correctional setting. Used direct-supervision practices to guide activity and maintained calm communication with populations of up to 80 individuals.
Resolved high-volume customer concerns by listening closely, explaining options clearly, de-escalating difficult conversations, and coordinating solutions across departments.
Provided text-based emotional support to people in crisis using active listening, empathy, collaborative problem solving, de-escalation, and resource navigation. Completed 30 hours of Crisis Counselor training focused on compassionate communication and crisis support.
Education
Degrees, certifications, and relevant coursework
National CPR Foundation
First Aid / CPR / AED Certification, First Aid
2022 - 2022
Completed First Aid, CPR, and AED course.
Utah Peace Officer Standards and Training (POST)
Law Enforcement Officer (LEO) Training, Law Enforcement
2021 - 2021
Completed Law Enforcement Officer (LEO) training.
Salt Lake County Sheriff's Office / CIT Metro
Crisis Intervention Team (CIT) Training, Crisis Intervention
2019 - 2019
Completed 40 hours of Crisis Intervention Team (CIT) training.
Utah Peace Officer Standards and Training (POST)
Basic Corrections Officer (BCO) Training, Corrections
2019 - 2019
Completed Basic Corrections Officer (BCO) training.
Crisis Text Line
Crisis Counselor Training, Crisis Intervention
2018 - 2018
Completed 30 hours of Crisis Counselor training focused on compassionate communication, crisis support, and appropriate escalation pathways.
FEMA
Incident Command System Training, Emergency Management
2018 - 2018
Completed FEMA Incident Command System courses ICS-100, ICS-200, and IS-700.b.
Valley High School
High School Diploma, General Studies
Earned a high school diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Cassie?
You can contact Cassie and 90k+ other talented remote workers on Himalayas.
Message CassieGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
