@casimiroarena
IT Support Specialist at Arka Service S.R.L., supporting TOSHIBA users in Germany and troubleshooting Windows and LAN systems.
ItalyAt Arka Service S.R.L., I provide Level 1.5 IT support for TOSHIBA in Germany, troubleshoot Windows systems, and manage inbound and outbound calls. I also manage and program LAN systems and handle tickets through Oracle, Smax, and SolvNow.
At TBits, I worked in system integration and system administration, including Windows Server administration, backup management, and Level 1 and 2 customer support. I also configured terminal PCs, maintained VPN connections, and supported Linux DNS servers.
Work history, roles, and key accomplishments
Concentrix + Webhelp
Jul 2024 - Apr 2025 (9 months)
Managed inbound and outbound calls for customer support, resolved technical issues via email, and used CRM software to track interactions.
IwinBack
Apr 2024 - Jun 2024 (2 months)
Handled inbound calls for the promotion of an online casino in German-speaking Switzerland.
TBits
Jun 2023 - Feb 2024 (8 months)
Performed system integration and administration, including backup management, Windows Server administration, and VPN client maintenance.
Self Employed
Jun 2020 - Dec 2022 (2 years 6 months)
Provided document translation and interpreting services in Italian, German, and English, including tutoring for university exam preparation.
EnergyBeach Bar
Jun 2019 - Sep 2019 (3 months)
Provided table service and bar counter service at a beach bar.
Degrees, certifications, and relevant coursework
Degree not obtained, Linguistics
Graduating, degree not obtained.
High School Diploma, Classical Studies
Grade: 72/100
Final score 72/100.
Software and tools used professionally
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