Carol User

I am a dedicated and personable professional with over 16 years of experience in delivering exceptional customer service across both medical and corporate environments. My expertise lies in building rapport, managing front-line interactions, and creating a welcoming experience for clients and team members. Known for my calm efficiency and attention to detail, I approach every task with a service-first mindset.

Throughout my career, I have excelled in roles such as Certified Medical Assistant, where I triaged patient needs and managed high call volumes with professionalism. I have a proven track record of scheduling appointments accurately, processing prior authorizations, and handling electronic refill requests. My ability to communicate clearly and compassionately has allowed me to build long-term relationships with patients and medical staff alike.

In addition to my medical experience, I have also worked as a Receptionist and HR Assistant, where I supported front-office operations and ensured a positive workplace culture. My adaptability and professional demeanor have been key to my success in various roles, and I am eager to bring my skills to a new opportunity.