carol maina

At Dutch Flower Group, I coordinate high-volume, time-sensitive supplier orders, verify invoices against physical stock, and resolve billing and payment-related discrepancies in Fresh Portal ERP.

Previously at Call Centre International, I used Okta, Ujet, and Zendesk to manage ticketing databases and respond to procurement and service queries with an average six-minute response time and 95% accuracy. I maintained detailed case and asset records while investigating issues through resolution.

My procurement experience at Solpia Kenya Limited strengthened my approach to vendor relationships, delivery delays, damaged goods, pricing discrepancies, and corrective-action follow-up.

I'm focused on recovery and retention outreach that requires active listening, accurate documentation, disciplined follow-through, and clear communication across customers, suppliers, finance teams, and internal stakeholders.