Caroline Boatner
@carolineboatner
I provide safe daily student transportation and reliable insurance support.
CanadaWhat I'm looking for
I have delivered safe transportation for elementary and high school students since 2007, focusing on daily routes, safe commuting, and clear incident logging and reporting. I regularly participate in route assessments and updates to keep services time-efficient while maintaining the highest safety standards, including adapting to new Covid-19 safety protocols.
Earlier, I also worked as a Technical Services Representative in an insurance call centre, where I handled high-volume phone queues, directed clients to the right department, and supported billing and account delinquency collections for personal lines home and auto policies. I’m comfortable with client documentation workflows—collecting mail/faxes, attaching files for action, and prioritizing tasks to ensure accurate, timely follow-through.
Experience
Work history, roles, and key accomplishments
School Bus Driver
Sharp Bus Lines
Jan 2007 - Present (19 years 4 months)
Safely transported elementary and high school students on a 72-passenger bus and logged incidents involving behavioral or safety violations to support a safe commute. Conducted regular route assessments and followed updated safety protocols, including COVID-19 measures.
Technical Services Representative
My Insurance Broker
Jan 2021 - Jan 2022 (1 year)
Handled high-volume client calls in a busy call centre, routing customers to the appropriate broker or department for sales or service. Managed personal lines home and auto billing and account delinquency collections, processing payments when needed and maintaining complete client documentation.
Education
Degrees, certifications, and relevant coursework
Sheridan College
Diploma, Cosmetic Techniques and Management
Completed a Diploma in Cosmetic Techniques and Management at Sheridan College.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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