Carmen Hom

I am a dedicated Staffing Manager with over six years of experience in customer service and staff scheduling. My journey has been marked by a commitment to optimizing workforce efficiency and enhancing client satisfaction. I have a proven ability to manage staffing operations effectively, address client needs, and ensure timely and accurate payroll while fostering a positive team environment.

In my most recent role as an HR Generalist at the Institute on Aging, I acted as the primary point of contact for employees and management, ensuring exceptional customer service through the Freshdesk ticketing system. I developed and maintained Standard Operating Procedures (SOPs) that enhanced process clarity and compliance, collaborated with Payroll and Accounting for accurate updates in Workday HRIS, and provided vital education on Leave of Absence policies, supporting employees through their transitions back to work.

Previously, as a Staffing Manager, I monitored and evaluated client complaints, scheduled caregivers to meet client needs, and managed worker-related complaints professionally. My experience includes recruiting and screening Home Care Aides, processing payroll, and ensuring a positive customer service experience through accurate billing and payroll reconciliation. I am passionate about creating a supportive work environment and continuously improving operational efficiency.