Carmen Cruz

I've supported hiring and onboarding at PBolt Security Company and New York Life, coordinating interviews, screening candidates, maintaining recruiting records, and guiding new hires through employment paperwork.

At PBolt Security Company, I manage front-desk operations as the first point of contact for clients, employees, and applicants while supporting candidate outreach, interview scheduling, personnel files, and hiring documentation compliance.

Previously at New York Life, I reviewed resumes, conducted initial phone screenings, documented candidate feedback, and maintained candidate communications throughout the recruitment process. I also supported daily office administration and ensured records were accurate and up to date.

My earlier leadership experience includes training and supervising teams, leading hiring efforts, improving staffing schedules, and reducing labor costs by 5% and 15%. I'm fluent in English and Spanish and focused on creating professional, positive candidate experiences.