Carlos Rodriguez
@carlosrodriguez4
Tech Engineer Tier 2 specializing in Gong revenue intelligence and technical escalation resolution for stable platform experiences.
What I'm looking for
I am a dynamic professional with a background in logistics, content moderation, and medical interpretation, and I specialize in leveraging technology to optimize operations and ensure quality. I focus on implementing strategic solutions that drive productivity, safety, and customer satisfaction in fast-paced environments. With Tier 2 experience in Gong, I deliver deep-dive conversational analysis and data-driven insights to enhance team performance.
In my role as a Gong - Tech Engineer Tier 2, I manage complex technical escalations, resolve deep-level integration issues, and optimize AI-driven revenue intelligence CONTACT workflows. I provide technical leadership to Tier 1 teams and bridge the gap between customer success and product engineering to improve platform stability and user retention. Earlier leadership as a Content Moderation - Team Lead helped me build strong team execution through AI and internal tools, while my logistics background strengthened my ability to improve processes through GPS tracking, route planning, and targeted training.
Experience
Work history, roles, and key accomplishments
Tech Engineer (Tier 2)
Gong
Jan 2025 - Jan 2026 (1 year)
Resolved deep-level Gong platform integration issues and optimized AI-driven revenue intelligence workflows for CONTACT. Provided technical leadership to Tier 1 teams and partnered with customer success to improve platform stability and user retention.
Logistics Coordinator
Bulat
Jan 2021 - Jan 2022 (1 year)
Managed GPS tracking for a nationwide truck fleet, optimizing route planning and resolving technical issues to ensure timely deliveries. Improved operational productivity by 20% and reduced delivery errors by 10% through better driver training.
Google Workspace Support (Tier 2)
Sutherland
Jan 2018 - Jan 2020 (2 years)
Served as an escalation POC providing advanced troubleshooting for Google Workspace and cross-platform system optimization. Streamlined internal tools, refined technical documentation, and delivered effective solutions for complex software issues while ensuring high-quality user experiences.
Education
Degrees, certifications, and relevant coursework
Rosetta Stone
English Proficiency (C1), English Proficiency
2024 - 2025
Grade: C1
Completed English proficiency study using Rosetta Stone and achieved a C1 level.
Nuevo Horizone High School IED
Secondary Education
2010 - 2015
Completed secondary education at Nuevo Horizone High School IED from 2010 to 2015.
Bulat
English Proficiency Certification, English Proficiency
Earned an English proficiency certification through Bulat.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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