At Accenture Philippines, I perform end-to-end QA for Pharmacy Benefit Management communications across Email, SMS, Letter, and Call, orchestrated through Redpoint Interaction. I validate the communication lifecycle, from data and audience qualification through delivery and audit logging.
I use Snowflake SQL to investigate data discrepancies and root causes, and develop test strategies and cases from business and functional requirements. I also support new feature implementation by reviewing testing risks and working with product, business, engineering, and client stakeholders.
I led QA transition activities for a new RPI environment, helping establish testing processes and standards. I also designed and implemented more than 10 Microsoft Power Automate flows for internal operations, and mentored colleagues as teams adapted their own workflows.
Earlier, I worked in RF engineering roles at HUAWEI TECHNOLOGIES and PRIMUS KNOWLEDGE SPECIALIST, INC. I designed Excel-based tracking and reporting tools, supported telecommunications network operations, and supervised field teams.
