carlos alanis

I’m an Onsite Support Specialist delivering frontline IT support across Windows 10/11, macOS (all versions), and Linux systems. I focus on fast, accurate troubleshooting while keeping users productive through clear user training and documentation.

I manage Remedy ticketing operations with high closure rates and I’ve exceeded service metrics through attention to detail and adaptability. In Microsoft Azure and Microsoft Intune, I support device compliance, deployments, and user policies, ensuring endpoints stay aligned with organizational needs.

I streamline onboarding with Apple Business Manager (ABM) using MDM workflows, and I strengthen configurations through hands-on endpoint deployment practices. I’ve also trained new hires and team members to improve onboarding efficiency and ticket resolution consistency.

Before my current role, I worked as a Technologist at Audi North Park, where I reduced downtime by 30% by replacing executive hardware systems and increased productivity by 20% through quarterly laptop audits and replacements. I also supported 500+ customers with strong satisfaction results, and later improved diagnostics to reduce service call wait times by 20% while handling high-volume IT support calls.