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Cameron Eisnaugle

@cameroneisnaugle

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I build and support secure networks, servers, and end-user IT environments.

Bahrain

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What I'm looking for

I am looking to utilize my skills, experience, and passion for IT to continue to grow in my IT career.

At Singlesource IT, I designed and implemented servers and networks, delivered on-site and remote support, and maintained wired and wireless environments for businesses with 200+ users and international offices.

I've managed UniFi equipment, Untangle firewalls, 3CX phone systems, Duo MFA deployments, and Microsoft 365 administration through PowerShell. I also investigate security breaches and provide on-call emergency support.

Across Modern Data, Metaverse Mod Squad, and CCP Games, I've resolved hardware, software, networking, and customer-support issues while documenting configurations, testing software, and supporting large user communities.

Experience

Work history, roles, and key accomplishments

Senior Systems/Network Engineer

Singlesource IT

Jan 2022 - Jan 2025 (3 years)

Provided technical support on site and remotely, designed and implemented servers and networks, and managed wired and wireless networks. Handled emergency support through on-call rotation and managed configurations for applications and security systems.

Troubleshooting network design Implementación De Servidores Wired Networks Wireless Networks UniFi Untangle 3CX Duo MFA PowerShell Office 365 Security

Technical Support Specialist

Modern Data

Jan 2015 - Jan 2022 (7 years)

Provided technical support on site and remotely, documented client configurations, and deployed desktops, laptops, and servers. Managed user accounts in Active Directory and Exchange, and supported client networks and applications.

Technical Support Active Directory Exchange Desktop Deployment Server Deployment Troubleshooting Cisco Documentation

Mod (Contractor)

Metaverse Mod Squad

Jan 2013 - Jan 2015 (2 years)

Provided technical support for web browsers and network configuration issues, and performed quality assurance checks on client support staff. Documented troubleshooting steps and provided Tier 1 and Tier 2 help desk support using Zendesk.

Technical Support Troubleshooting Zendesk Quality Assurance Customer Support

Game Master – Customer Support Representative

CCP Games North America / White Wolf Publishing

Jan 2007 - Jan 2012 (5 years)

Provided exceptional customer service to over 300,000 end users, resolving issues via email and in-game. Managed over 80 support tickets per day and documented game-breaking bugs for developers.

Customer Service Troubleshooting Ticket Management Bug Reporting EVE Online

Technical Account Manager

Modern Data

Provided technical support and managed client accounts, ensuring client satisfaction and technical issue resolution. Coordinated with vendors and supported application and hardware needs.

Account Management Technical Support Vendor Management Client Relations

System Administrator

Modern Data

Provided technical support and managed client accounts up to 50 end users. Assisted in server deployments and migrations, and managed Cisco switches, routers, and ASA devices.

System Administration Cisco Server Migration Network Troubleshooting Client Management