Cal Man

Manage and optimize applications supporting metering-data and energy processes, including SAP IS-U and EDM. Analyze and resolve incidents, monitor data quality, and coordinate changes, releases, and testing.

Managed and optimized applications within metering-data and energy processes, including SAP IS-U and EDM. Analyzed incidents and structural issues in data flows and coordinated changes and release support.

Managed and supported banking applications in a business-critical environment. Resolved incidents, executed changes, and supported testing of application changes and releases.

Managed SAP BCM telephony and SAP ERMS email systems, including incidents, changes, testing, and authorizations. Supported customer-service applications in SAP CRM, ERP, and BW and maintained customer-service pages in WordPress.

Operated a portrait, fashion, and family photography studio and coordinated schedules and external specialists. Performed digital image editing and created newsletters, marketing campaigns, and promotional materials.

Handled customer enquiries, resolved service issues, and sold magazine subscription packages.

Managed customer applications in SAP CRM and Siebel and supported customer-service workflows in SAP WFM. Coordinated team activities, produced management reports, and identified process improvements.

Supported testers in writing test scripts, ensured test readiness, and created test plans. Provided process demonstrations and maintained testing documentation.

Provided first-line support, managed work queues and authorizations, coordinated incidents, and monitored incident budgets.

Supported test-script creation, prepared test execution, and created test plans.

Created test scripts and tested system updates.

Handled inbound and outbound customer enquiries and prepared customer correspondence.

Completed MBO Photography diploma at Fotovakschool from 2011 to 2013.

Completed Retail diploma at Nova College from 1998 to 2000.