At Solace Health, I supported patients and customer organizations by phone and ticket, documenting interactions in Zendesk while protecting confidential health information. I handled patient registration, appointment scheduling, and insurance verification using Epic and other healthcare systems.
I also researched medical and Medicare claims issues, resolving them or escalating them with clear context. At Jackson Hewitt, I collected client information, explained tax processes, and maintained confidentiality in a high-volume seasonal office.
