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Bukola Odeleye

@bukolaodeleye

Customer service professional at Timwood7 Limited who improved response time by 30% using HubSpot CRM.

At Timwood7 Limited, I supported onboarding, technical inquiries, and sustainability training services across phone, email, and live chat. Using HubSpot CRM to track requests and follow up with clients, I improved response time by 30% and achieved a 90% first-contact resolution rate.

At Neutratech Nigeria Limited, I implemented a structured ticketing system that reduced response times by 40%. I also introduced automated workflows and team training, reducing resolution times by 50%.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Timwood7 Limited

Mar 2024 - Aug 2026 (2 years 5 months)

Managed 50+ daily client interactions across phone, email, and live chat, achieving a 90% first-contact resolution rate. Utilized HubSpot CRM to track service requests, improving response time by 30% and reducing ticket resolution time by 25%.

HubSpot Customer Support Issue Resolution Remote Work Teamwork client feedback

Customer Service Manager

Neutratech Nigeria Limited

Dec 2021 - Feb 2024 (2 years 2 months)

Implemented a structured ticketing system, reducing response times by 40% and improving customer support efficiency. Introduced automated workflows and provided team training, reducing resolution times by 50% and increasing customer satisfaction.

Ticketing Systems Process Improvement team training Cross Functional Collaboration Administrative Support

Customer Service Representative

Omni-concept Integrated Limited

Jan 2019 - Nov 2020 (1 year 10 months)

Achieved 95% first-contact resolution rate on inbound and outbound calls by diagnosing and resolving customer issues quickly. Boosted customer retention by 20% through proactive follow-ups and personalized support.

HubSpot Customer Support Issue Resolution Proactive Check Ins Retention