BRYAN CANO
@bryancano
I resolve complex cybersecurity platform incidents and improve data-flow reliability.
GuatemalaWhat I'm looking for
At Sistemas Aplicativos, outsourced to Devo Inc., I provide Level 2 support for Devo’s real-time Security Data Platform, resolving complex log-ingestion, collector-validation, and data-flow incidents for global customers.
I’ve also supported Amazon users through Telus Digital and trailer and driver data systems through Lean Solutions Group. I bring systems engineering studies, cybersecurity and networking training, and entrepreneurial experience leading technical solutions with a focus on efficiency and continuous improvement.
Experience
Work history, roles, and key accomplishments
Cybersecurity Support Engineer L2
Sistemas Aplicativos
Jun 2024 - Jun 2026 (2 years)
Served as Level 2 Support Engineer for Devo's real-time Security Data Platform, providing advanced technical support and incident resolution for global customers. Investigated and resolved complex issues related to log ingestion, collector validation, and data flow.
Technical Logistics Support
Lean Solutions Group
Jan 2024 - Dec 2024 (11 months)
Performed data entry by reviewing scanned billing documents, classifying them, and extracting invoice IDs and billing information. Provided technical logistics support for an EBL device, troubleshooting issues and monitoring device status.
Helpdesk Support Agent L1
Telus Digital
Jan 2022 - Dec 2023 (1 year 11 months)
Provided technical support to end users via phone, email, and chat, troubleshooting hardware, software, and account-related issues. Managed customer support for the Amazon account across four distinct lines of business.
Education
Degrees, certifications, and relevant coursework
Mariano Galvez University
Bachelor of Science, Systems Engineering
Pursuing a degree in Systems Engineering, expected to graduate in 2026.
Colegio Nuevos Senderos
Bachelor in Sciences and Letters, Sciences and Letters
2014 -
Completed Bachelor in Sciences and Letters with Computing Orientation.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
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