Bruno Souza
@brunosouza2
Desenvolvo e sustento soluções ServiceNow com automações, integrações REST e foco em SLAs.
BrazilWhat I'm looking for
Na Aoop, empresa do grupo NTT DATA, desenvolvo e sustento soluções ServiceNow, participando da análise de requisitos, implementação, testes e correção de problemas.
Antes, na Ball Corporation, atendi mais de 60 solicitações com cumprimento pessoal de SLA superior a 98% e participei da publicação de aproximadamente 100 artigos de conhecimento. Trabalho com ITSM, HRSD, Performance Analytics, JavaScript, automações, integrações REST, Import Sets e Transform Maps, conectando necessidades de negócio a implementações práticas.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
Aoop, an NTT DATA Company
Oct 2025 - Present (10 months)
Develops and maintains ServiceNow solutions, including requirements analysis, implementation, testing, and issue resolution. Implements automations, business rules, integrations, and improvements for corporate applications.
Desenvolvedor de sistemas
SOW
May 2025 - Oct 2025 (5 months)
Developed and maintained systems, implemented improvements, performed testing, fixed bugs, and provided support. Collaborated with the technical team to ensure functionality, quality, and evolution of solutions.
Estagiario em RPA, atuacao em ServiceNow
Ball Corporation
May 2023 - Apr 2025 (1 year 11 months)
Developed and maintained the ServiceNow platform focusing on ITSM, HRSD, Knowledge Base, and Performance Analytics. Handled over 60 requests with a personal SLA compliance rate above 98% and contributed to publishing approximately 100 knowledge articles.
Aprendiz de tecnologia
Embraer
Aug 2021 - Feb 2023 (1 year 6 months)
Developed solutions to support Engineering using Business Intelligence, Java, APIs, and information visualization.
Education
Degrees, certifications, and relevant coursework
Rocketseat
Bachelor's Degree, AI and Digital Automation
2026 - 2027
Pursuing a degree in AI and Digital Automation.
Kenzie Academy Brasil
Full Stack Developer, Information Technology
2021 - 2022
Completed a Full Stack Developer program in Information Technology.
Etec Conego Jose Bento
Technical Degree, Network Systems and Telecommunications
2018 - 2019
Completed a technical course in Network Systems and Telecommunications.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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