Bruno Oliveira

As Support Director at Canary Systems, I lead a global, cross‑functional support organization spanning Implementations, Field Services, IT, Software Support, and Hardware Support. I am responsible for aligning people, processes, and tools to deliver scalable, efficient support and a high‑quality client experience across Canary’s geo‑monitoring solutions.
Key Responsibilities & Impact

Lead and dev

Worked as Manager Technical Success LATAM at Bentley Systems.

Acting as a first point of escalation for customer, ensuring their issues are prioritized appropriately and resolved without delay.
· Monitoring open cases and escalating to Support teams to ensure SLAs are met and exceeded.
· Managing regular Service Request and operational reviews with your assigned customers.
· Reviewing trends to identify opportunities for learning or impr

Responsible for being the lead point of contact for all LATAM accounts, by building and maintaining positive client relationships.
Responsible for negotiating contracts and closing agreements, developing a trust advisor relationship, ensuring timely and successful delivery of our solutions.
Strong communication and management skills, clearly setting expectations and developing new business by coll

Responsible for new client implementations utilizing an online booking tool, such as Concur travel, Argo and GetThere.
Responsabilities such as leading implementation projects for multinational clients such as Cushman & Wakefield, ERM, RHI Magnesita, Hilti, Krones amongst others.
Implementation of online booking tools and related applications.
Project implementation change of online booking tools

Responsible for process redesign, configuration, forms management, training and presentation for SE Suite processes.

Responsible for leading a team of technical staff (engineers and senior engineers). Maintaining the network infrastructure for online services to ensure connectivity and availability. Which includes all network environments within the managed platforms across multiple data centers. Managing technical developments of operational importance and participation in developing and setting standards and b

Working in a team environment to maximize network performance by proactively monitoring alarms triggered due to lost connectivity, troubleshooting network problems and outages, assisting with scheduling upgrades or service repairs and collaborating with network architects on network optimization. Reporting network operational status by gathering, prioritizing information and collaborating with t

Direct customer relationship with MasterCard's Merchants, Issuers and Acquirers.
Responsible for analyzing complex transaction data to ensure integrity and reliability for customer base. Support and assist internal team with training and guidance.

Responsible for product sales and implementing national sales plans.
Maintain volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional

Responsible for assisting companies in reaching goals and objectives related to productivity, profitability and industry regulations, sales, among other areas. I direct the overall operations of privately owned businesses, publicly held corporations and non-profit institutions in a broad range of industries. Responsibilities include analyzing data, planning operations and making crucial business d

Having just arrived from Brazil, I started working with translation services. Completed several projects with Arcelor Mittal Vega; , Schulz, Embraco. Responsible for translations of equipment manuals and foreign visitors; Translated full day training sessions from english to portuguese and equipment walk throughs in both english and spanish. Translated several equipment manuals such as an oiler

Led the planning and implementation of projects.
Facilitated the definition of project scope, goals and deliverables.
Defined project tasks and resource requirements.
Developed full scale project plans.
Assemble and coordinate project staff.
Managed project budget and project resource allocation.
Plannes and scheduled project timelines.
Tracked project deliverables using appropriate tools.
Provide

Collaborated daily with external vendors on issue resolution, tracking and escalation.
Prepared release notes after extensive testing and documentation of new functionality.
Trained various support teams on new product functionality and configuration settings.
Designed and created an AXO Knowledge database to establish an efficient communication process.
Project Management – Network Speed Revie

Responsible for all aspects of issue resolution and technical product support for American Express Interactive corporate travel self-booking tools (CTO).
Improved client satisfaction by creating innovative work around to support site defects or requests for enhancements.
Developed a testing process to test and release GetThere’s monthly updates in a timely manner.
Designed a web site which house

Responsible for technical support, configuration and training of Online Booking Tools.
Portfolio of over 20 accounts. Communicated directly with travelers, travel managers, usage and client managers to resolve and track issues.
Innovated site customization messaging with HTML formats (voice message, flashing text/logos, scrolling text). Setup best practices for site administration tasks (refere

Nov 2023

Elected as class representative