BKBrunda K
@brundak
Entry-level Business Analyst focused on requirements, stakeholder engagement, and delivery.
IndiaWhat I'm looking for
I am an entry-level Business Analyst Trainee with hands-on experience in requirement analysis, stakeholder engagement, and delivering measurable solutions. I combine formal engineering education with practical training in Agile and SDLC methodologies to drive clear, usable outcomes.
In a personal project, SmartStay, I independently created BRD/FRD documents, drafted 30+ user stories, and designed high-fidelity wireframes while leading UAT planning and execution, demonstrating strengths in requirements elicitation and UI wireframing.
Professionally, I contributed to workflow documentation and incident tracking at Alshaya and resolved authentication and access issues at Kyndryl, using tools like Jira, ServiceNow, Citrix, and Okta, and producing process improvement documentation to reduce recurring issues.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Agent
Kyndryl
Dec 2024 - Feb 2025 (2 months)
Resolved customer access and authentication issues using ServiceNow, Citrix, and Okta, and documented recurring system issues to drive process improvement reports.
Business Analyst Trainee
Alshaya
Feb 2023 - Apr 2024 (1 year 2 months)
Created workflow documentation and tracked incident resolutions using Jira and ServiceNow to improve operational transparency and incident turnaround.
Product Designer (Personal Project)
SmartStay
Independently authored BRD/FRD, drafted 30+ user stories, designed high-fidelity wireframes, and led UAT for a property & booking management prototype to validate end-to-end workflows.
Education
Degrees, certifications, and relevant coursework
Dr. Ambedkar Institute of Technology
Bachelor of Engineering, Information Science & Engineering
Grade: 8.38 CGPA
Completed a Bachelor of Engineering in Information Science & Engineering with a CGPA of 8.38 in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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