BKBrunda K
@brundak
Detail-oriented IT Consultant with expertise in marketing campaigns.
IndiaWhat I'm looking for
I am an IT Consultant with over 1.5 years of experience in IT campaign operations. My journey has been marked by a commitment to executing targeted marketing campaigns and managing international clients. I thrive in collaborative environments, working with cross-functional teams to drive business success.
At Alshaya India, I handled promotion and IT troubleshooting for clients in the retail and insurance sectors. My role involved executing lead generation campaigns and managing legacy code conversion projects, where I coordinated with various teams to ensure smooth transitions. I also have a strong background in data analysis, crafting SQL queries to analyze email marketing performance.
My educational foundation in Information Science and Technology has equipped me with the skills necessary to excel in data analysis and visualization, database querying, and programming. I am passionate about leveraging technology to derive business insights and enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Agent
Kyndryl India
Dec 2024 - Feb 2025 (2 months)
Resolved inbound/outbound queries using ServiceNow and Five9, ensuring SLA compliance for EST time-zoned clients. Troubleshot Okta issues, including SSO, MFA, and user provisioning, enhancing user access. Worked on Citrix Workspace to authenticate users and analyzed communication logs to identify and fix workflow and connectivity issues.
Consultant
Alshaya India
Feb 2023 - Apr 2024 (1 year 2 months)
Handled promotion and IT troubleshooting for Bath & Body Works (MENA retail) and Hartford (UK insurance) clients. Executed targeted lead generation campaigns for Debenhams' Black Friday sale using Bloomreach, analyzing customer insights through Algonomy's Customer Analytics tool. Managed a legacy code conversion project, coordinating with customer success and POS teams to resolve transaction dispu
Education
Degrees, certifications, and relevant coursework
Dr Ambedkar Institute of Technology
Bachelor of Engineering, Information Science and Technology
Grade: 8.38 CGPA
Completed a Bachelor of Engineering in Information Science and Technology. Achieved a CGPA of 8.38.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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