brook temesgen
@brooktemesgen
Experienced customer service and game server manager focused on reliability and user satisfaction.
EthiopiaWhat I'm looking for
I am an experienced customer service and game server professional who streamlines processes, reduces incidents, and improves user satisfaction. I have maintained Linux game servers with high uptime, built and managed knowledge bases, and authored clear technical documentation that reduced support tickets.
I collaborate with development teams to translate technical specs into user-friendly guides and implement features that increase traffic, retention, and conversions. I am a fast learner, adaptable team player, and committed to delivering reliable service and measurable improvements in stability and customer experience.
Experience
Work history, roles, and key accomplishments
Content Writer
XGamingServer
Apr 2025 - Jun 2025 (2 months)
Created user-friendly documentation for game server setups and troubleshooting, improving clarity for 200+ users and reducing support tickets by 30%. Maintained 50+ knowledge base articles and collaborated with dev teams to translate technical specs into step-by-step guides.
Support Operator
Pine Hosting
Nov 2023 - Mar 2024 (4 months)
Supported Palworld and Minecraft server issues achieving a 95% client satisfaction rate and reduced server issues by 30% through implemented bug fixes. Addressed pre-sales inquiries contributing to a 20% increase in client acquisition and retention.
Technical Support & Sales
XGamingServer
Dec 2020 - Mar 2023 (2 years 3 months)
Provided first-line technical support with a 90% ticket resolution rate within SLA and authored technical blogs that grew engagement 40% and website traffic 20%. Built a knowledge base reducing first-line tickets by 25% and resolved issues with 95% accuracy.
Developer
XGamingServer
Nov 2020 - Mar 2023 (2 years 4 months)
Spearheaded website development that increased traffic 50% and improved user retention 25%; implemented features that boosted interaction 20% and conversion rates 30% while enhancing accessibility and service performance.
Technical Server Administrator
XGamingServer
Nov 2020 - Mar 2023 (2 years 4 months)
Maintained Linux game servers with 99% uptime, increased server capacity 40% through new deployments, and reduced downtime 20% by troubleshooting server issues to improve performance and client acquisition.
Tech Support / Sales
Idley Hosting
May 2020 - Jan 2021 (8 months)
Resolved client issues via Blesta and Discord ticketing, improving ticket resolution time by 20% and proactively monitored systems to reduce downtime by 30%.
Education
Degrees, certifications, and relevant coursework
Addis Ababa Science and Technology University
Chemical Engineering
Pursuing studies in chemical engineering at Addis Ababa Science and Technology University with expected completion in 2028.
Availability
Location
EthiopiaAuthorized to work in
Job categories
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