Open to opportunities

Britten Linn

@brittenlinn

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Detail-oriented data entry specialist with strong analytical skills.

United States

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What I'm looking for

I am seeking a role that values accuracy and teamwork, with opportunities for growth.

I am a dedicated Data Entry / Housing Specialist with extensive experience in managing and analyzing data within housing programs. My role at Nan McKay and Associates has allowed me to hone my skills in data accuracy, compliance, and team leadership. I take pride in my ability to review and enter data meticulously, ensuring that all information is correct and up to date. My commitment to excellence is reflected in my ability to meet deadlines while maintaining high standards of accuracy.

In my previous position as a Team Lead for escalated cases, I successfully managed a team responsible for processing high-profile applications for the Emergency Rental Assistance Program. I have a proven track record of identifying training needs and providing ongoing support to my team, ensuring that we meet and exceed performance standards. My experience in customer service has also equipped me with the skills to handle sensitive cases with empathy and professionalism, ensuring that applicants receive the support they need during challenging times.

Experience

Work history, roles, and key accomplishments

Current

Data Entry / Housing Specialist

Current

Nan McKay and Associates

May 2025 - Present (1 month)

Accurately reviews and enters data into software systems Podio and Elite from submitted documentation. Reviews data for errors and discrepancies, makes corrections, and reaches out to tenants and owners as needed when information is missing or inaccurate.

Data Entry Podio Elite Data Analysis Reporting HUD Guidelines

Data Entry / Housing Specialist Team Lead

Nan McKay and Associates

Feb 2021 - May 2025 (4 years 3 months)

Led a team of Housing Specialists responsible for processing high-profile and escalated cases for the Emergency Rental Assistance Program (ERAP) and the Massachusetts Residential Assistance for Families in Transition (RAFT). Performed detailed analysis of applicant and landlord documentation to assess eligibility, identify discrepancies, and ensure accuracy.

Team Leadership Case Management Fraud Investigation Training Quality Control Podio DocuPhase Salesforce Zendesk Docuphase

Virtual Customer Service Associate

Amazon.com

Apr 2020 - Jan 2021 (9 months)

Solved customer concerns via phone, chat, and email in the Retail division, demonstrating empathy, knowledge, and patience. Transferred to the Social Media division, where attention to detail and risk assessment skills were utilized alongside excellent customer service.

Customer Service Problem Solving Communication Risk Assessment Social Media Management Email Support Chat Support

Store Manager/Instructor

Art Monkey Emporium

May 2019 - Apr 2020 (11 months)

Managed day-to-day operations of a unique paint-your-own-pottery studio and café, including tracking inventory, ordering supplies, and staff management. Worked with vendors and served customers, utilizing creative and leadership skills to teach classes.

Store Management Inventory Management Vendor Relations Customer Service Teaching Creative Arts

Education

Degrees, certifications, and relevant coursework

Robert Morris University

Bachelor of Science in Business Administration, Health Services Management

Completed a Bachelor of Science in Business Administration with a focus on Health Services Management. This program provided a comprehensive understanding of healthcare administration and management principles.