Brittany V
@brittanyv
I handle high-volume financial service and administrative operations with accuracy, security, and calm judgment.
CanadaWhat I'm looking for
I've supported high-volume customer and financial-service operations at Ponoka Co-op, Servus Credit Union, and Royal Bank of Canada, handling inquiries, payments, records, and sensitive account concerns with accuracy and professionalism.
At Servus Credit Union, I managed approximately 80–120 inbound member calls daily, assessed complex account and cardholder issues, supported fraud reviews, and followed strict security and escalation procedures.
I'm building on my financial-services background through aviation readiness training, with knowledge of aviation communication, airport city codes, the NATO phonetic alphabet, and customer service. I'm available for full-time training and willing to relocate where required.
Experience
Work history, roles, and key accomplishments
Office Clerk
Ponoka Co-op
Jan 2024 - Apr 2025 (1 year 3 months)
Served as first point of contact for customers, handling high-volume telephone and in-person inquiries. Coordinated fuel deliveries, processed payments, and completed accounting-support duties using Sage.
Managed 80-120 inbound member calls per day, resolving account, cardholder, and service inquiries. Assisted with fraud reviews and sensitive account concerns while adhering to security procedures.
Delivered accurate front-line banking services in a high-volume environment, processing financial transactions and handling cash. Supported vault responsibilities and adapted quickly as a travelling advisor across multiple branches.
Education
Degrees, certifications, and relevant coursework
Elevate Aviation
B.A.S.I.C. Program, Aviation
2026 - 2026
Completed a 5-week aviation readiness program covering aviation terminology, airport city codes, phonetic alphabet, aviation communication, customer service, air traffic management, aircraft service technician fundamentals, drone operations, and disability awareness.
Canadian Securities Institute
Personal Financial Services Advice, Financial Services
2021 - 2021
Professional training in financial needs analysis, client relationship management, financial statements, financial planning, risk assessment, ethics, regulatory compliance, and needs-based financial solutions.
High School
High School Diploma, General
Completed high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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