Open to opportunities

Brittany Schwendiman

@brittanyschwendiman

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Sustainability graduate with expertise in communications and customer service.

United States

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What I'm looking for

I am looking for a role that values sustainability and offers opportunities for growth.

I am a sustainability graduate with a strong foundation in communications and customer service. My experience spans across administrative operations in both banking and healthcare, where I have developed a passion for environmental justice and systems-level thinking. I pride myself on my ability to resolve complex problems, analyze data, and communicate effectively across diverse teams.

Currently, I work as a Mortgage Servicing Specialist at Central Pacific Bank, where I leverage my in-depth knowledge of mortgage processes to resolve customer inquiries and ensure compliance with financial policies. My previous roles, including a Medical Receptionist and Aide at Proliance Sports Therapy and a Facilities Service Secretary at BYU-Idaho, have equipped me with valuable skills in scheduling, billing, and operational support. I am committed to fostering collaboration and enhancing customer relations in every position I hold.

Experience

Work history, roles, and key accomplishments

Current

Mortgage Servicing Specialist

Current

Central Pacific Bank

Feb 2021 - Present (4 years 4 months)

Resolved customer inquiries with in-depth knowledge of mortgage processes. Analyzed reports to identify discrepancies and ensure accuracy while maintaining compliance with financial policies and customer service standards.

Data Analysis Financial Compliance Customer Service Reports

Medical Receptionist and Aide

Proliance Sports Therapy

Jun 2017 - Present (8 years)

Managed scheduling, billing, and insurance verification for patients. Maintained confidentiality of patient records while ensuring operational flow and supported patient care by coordinating communication across teams.

Scheduling Billing Insurance Verification Team Coordination

Facilities Service Secretary

BYU-Idaho

Nov 2013 - Present (11 years 7 months)

Created and managed work orders for campus maintenance operations. Assisted with hiring student employees and managing office systems, providing administrative and communication support to staff and students.

Work Order Management Systems Administrative Support Hiring

Education

Degrees, certifications, and relevant coursework

Hawai‘i Pacific University

M.A. in Global Leadership & Sustainable Development, Global Leadership & Sustainable Development

Focused on global leadership and sustainable development, completing projects such as a thesis on permanently housing the houseless, a Tesla life cycle analysis, and food systems mapping. Developed skills in policy analysis and sustainable solutions.

Brigham Young University–Idaho

B.S. in Communication, Communication (Public Relations Emphasis)

Specialized in Public Relations, gaining practical experience through PR campaigns for Juvenile Diabetes Research and Four Paws Pet Adoption. Developed strong communication and public relations skills.