Brittany Gaskins
@brittanygaskins
Office Manager skilled in healthcare operations, revenue cycle performance, and team leadership.
United StatesWhat I'm looking for
I’m a results-driven Office Manager with experience leading front office operations in fast-paced healthcare settings. I focus on efficient workflows, strong patient experiences, and measurable improvements in day-to-day performance.
In my current role as Office Manager at Friendly Dental – Rivergate, I lead daily office operations while overseeing revenue cycle processes such as payment posting, billing, and AR management. I analyze reports to identify inefficiencies and improve collections performance, while training and supporting front office staff to drive consistency and productivity.
Before that, I strengthened administrative and billing workflows in roles including Administrative Assistant at Integra Realty Resources and Office Manager / Insurance Coordinator at Douglas F. Geiger, DMD. I streamlined invoicing and collections processes, supported report production, and improved claims processing efficiency while reducing outstanding balances.
I bring a collaborative, accountable leadership style supported by hands-on insurance coordination experience and scheduling optimization. With foundational Dentrix exposure and reporting systems, I continuously improve processes that reduce wait times, improve follow-up, and support better outcomes for patients and the team.
Experience
Work history, roles, and key accomplishments
Office Manager
Friendly Dental – Rivergate
Jul 2024 - Present (2 years 1 month)
Led daily office operations and ensured an efficient workflow and high-quality patient experience. Managed revenue cycle activities including payment posting, billing, and AR, and supported front office training and scheduling optimization.
Telecommunications Dispatcher
City of Rock Hill – Police Department
Jan 2024 - Jun 2024 (5 months)
Managed high-volume emergency and non-emergency communications with accuracy and urgency. Maintained detailed records while coordinating field response and supporting crisis decision-making.
Administrative Assistant
Integra Realty Resources
Nov 2021 - Jan 2024 (2 years 2 months)
Streamlined invoicing and collections processes to improve payment turnaround times. Supported report production by collecting and formatting data, performing quality control, and following up on outstanding balances.
Office Manager / Insurance Coordinator
Douglas F. Geiger, DMD
Feb 2019 - Mar 2020 (1 year 1 month)
Managed front office operations, insurance verification, and billing workflows. Generated production and inventory reports to support decision-making and supported improved claims processing and reduced outstanding balances.
Office Manager
Lakeshore Dental
Mar 2018 - Jan 2019 (10 months)
Led team operations and supported a collaborative, accountable work environment. Improved insurance aging through consistent follow-up and managed reporting, billing, and collections to support overall office performance.
Insurance Coordinator
Friendly Dental – Stonecrest
Jun 2017 - Mar 2018 (9 months)
Verified insurance and supported front office operations including scheduling, check-in/out, and patient communications. Built foundational experience in Dentrix and insurance workflows.
Education
Degrees, certifications, and relevant coursework
Rock Hill High School
High School Diploma, High School
Earned a High School Diploma from Rock Hill High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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